SMS Messaging Policy
Last Updated: September 2026
Who sends these messages
Feedalto is real estate software for agents and brokerages, owned and operated by ROY DIGITAL VENTURES LLC. Text messages come from our support line and are signed "Feedalto". Questions: support@feedalto.com.
How you opt in
We only text people who have asked us to. There are three ways that happens, and all three are recorded.
1. You ask us on the phone (verbal consent)
When you call our support line, our assistant asks before sending anything. You will hear, in your own conversation, an offer such as:
"Would you like me to text you the link?"
"I can send a six-digit code by text to the phone number on your account — is that okay?"
We send the message only after you say yes. Every call is transcribed and the transcript, including your answer, is stored with the call record.
2. You text us first
If you text our support number, that message is your request for a reply, and we reply to that conversation. We do not add you to anything else.
3. You give us your mobile number in your Feedalto account
The phone-number field on our sign-up form and in your profile carries this notice:
By providing your mobile number you agree that Feedalto may text you account and support messages, including one-time verification codes. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help.
Providing a mobile number is optional, and you can remove it from your profile at any time.
What we send
- One-time verification codes, so we can confirm it is really you before showing or changing anything on your account.
- Replies to questions you text us.
- Links you asked for on a call — our help centre, a password reset page, or your billing page.
- Confirmations of changes you asked us to make, such as extending a free trial or cancelling a subscription.
Examples of real messages:
- Feedalto: your phone support code is 481920. Only read it to the Feedalto assistant on the call you're on now. It expires in 10 minutes.
- Feedalto: here's the link to reset your password: https://feedalto.com/Account/ForgotPassword
- Feedalto: your subscription is cancelled. You keep full access until October 4 and won't be charged again.
We do not send marketing, promotional or third-party content from this number.
How often, and what it costs
There is no recurring campaign and no scheduled messaging. Messages are sent in response to something you did — usually one to three messages per conversation. Feedalto does not charge for text messages, but message and data rates may apply from your mobile carrier.
How to stop
Reply STOP to any message from us (we also accept END, CANCEL, UNSUBSCRIBE and QUIT). You will get one confirmation, and then nothing further — our system blocks every sender, including our automated assistant, from texting that number until you reply START.
Reply HELP for help, or email support@feedalto.com. You can also remove your mobile number from your profile at any time.
Text messaging is not available on every carrier, and delivery depends on your carrier's network.
Your number stays with us
Mobile opt-in data and phone numbers collected for SMS are not shared with, sold to, or rented to third parties or affiliates for their own marketing purposes. We share your number only with the messaging provider that delivers the message on our behalf.